COVID-19 Protocol
Keeping Our Guests Safe
REVISED & UPDATED MAY 2022
At Q Apartments we are committed to the safety of our guests and our team. We will therefore continue to practise the highest standards of cleanliness and use enhanced cleaning procedures.
In line with government guidelines, all our properties across our portfolio remains open to all types of stay.
FAQs
I need to cancel or amend my booking due to Covid 19, who should I contact?
If you need to cancel or amend your reservation, please email reservations@qpartments.com and our reservations team will help you out.
Am I able to stay?
Yes, our apartments are fully bookable.
However, please check the latest government guidance to ensure you are safe to travel and understand the local travel restrictions and COVID-19 guidelines. Please see a link below for your information:
How is Q Apartments keeping guests, our team, and visitors well?
We have continued to provide extra cleaning in our communal areas and our staff have had additional training to ensure our high standards for health and safety are maintained when you stay with us. We continue to follow government guidelines.
Do I need to wear a face mask?
We are following local government advice, however if wearing a face covering will make your and others feel safer and more comfortable, please feel free to do so. It is not compulsory.
Do I need to use NHS track and trace?
Guests and visitors in our properties are no longer required to provide their contact details as part of the NHS track & trace system.
What are Q Apartments doing to protect their team?
All our staff are aware of the local government advice and have been informed of the updates to our policy.
What are we doing at Q Apartments?
We pride ourselves on our self-check-in procedure across our portfolio, all check-in information is sent prior to arrival with all the relevant access codes as required.
All apartment keys and master locks are sanitised, and they can be found next to your apartment door.
Our teamwork 24/7 to make sure you always have the right support.
SERVICES TEAM
Our normal cleaning procedures adhere to high standards however, as a result of the COVID-19 outbreak we have put enhanced measures in place including:
Increased focus on sanitising high-touch point areas such as door handles, taps and toilet flushes within the apartments
Sanitisation of high-touch point areas in communal spaces using a H2FA, EN 13697 fast acting antibacterial cleaner & disinfectant multi-purpose sanitiser.
I would like to do my cleaning myself – can I arrange this?
Yes, please let our Guest Experience Team know by emailing us on helpdesk@qapartments.com
I need to self-isolate after testing positive – what do I do?
You are welcome to stay with us after testing positive, if you need to extend your stay, please email reservations@qapartments.com who will assist you. We will not service your apartment if you inform us that you have tested positive for COVID-19, we will leave clean linen for you, if you request this.
Where can I obtain a PCR test?
To find the nearest testing centre or order rapid flow/PCR tests, visit GOV.UK
Anything else?
Please do not hesitate to contact us and we will be delighted to assist you.
We are committed to providing a safe environment and our team will review this policy in line with government recommendations and update the policy as required to provide continuous cover.
